For travel booking to confirm your travel booking, please select one of the following payment methods to complete payment:
1. For online payment (Visa or MasterCard via PayPal)
Please use your Visa or MasterCard credit/debit card to make payment through the PayPal security platform. If you don't already have a PayPal account, you can choose to pay as a guest with a credit card. When you receive our offer, you will see the“Pay now” button in the body of the email. Just click the“Pay now” button in your email and you will be directed to a secure PayPal site to make your payment. If you are already a PayPal member, please follow the normal process to complete the payment. If you haven't already signed up for PayPal, you can now sign up for free! Alternatively, you can go directly to your PayPal account (www.PayPal.com) and make payments to our account via our PayPal e-mail address (finance@sunrisetourchina.com).
2. Bank telegraphic transfer (BTT)
You can also choose to pay by bank wire transfer. Please remit the money to the following account:
Bank name: BANK OF COMMUNICATIONS GUILIN BRANCH
Account name: 453060804013000516806
Account holder: GUANGXI SUNRISE INTERNATIONAL TRAVEL SERVICE CO., LTD
Swift/BIC: COMMCNSHGLN
Address: NO.8 NANHUAN ROAD GUILIN GUANGXI CHINA
Thank you for choosing our service. Here is our refund policy. Please read it carefully:
Cancel the reservation refund policy
If you need to cancel a reservation, please follow the following rules:
1. Receive a cancellation notice 22 days before departure: 100% refund of all payments made.
2. Receive a Cancellation 15 to 21 days before departure: 70% refund of all payments made.
3. Receive a Cancellations 8 to 14 days before departure: 50% refund of all payments made.
4. Receive a cancellation 0-7 days before departure: non-refundable.
5. Non-check-in passengers: will be charged a 100% fee.
6. Services not used after the start of the trip due to your unwillingness/inability to attend, early departure, late arrival, or missed trip: non-refundable.
Special note:
1. If any possible refunds occur, the PayPal service charge (4.5%) will be deducted from the original payment.
2. Groups of 10 or more: the cancellations for tours of 10 or more may vary from case to case. Ask your travel consultant for a cancellation policy for groups of 10 or more.
Note:
All refund requests must be submitted before the deadline specified above. Once your refund request is confirmed, the refund is usually processed within 24 to 48 hours of confirmation. Refunds will be returned to your original payment method, the specific time to account may be different.
If you have any questions, please feel free to contact our customer service team. We are glad to be of service to you.
Our package includes free travel accident and casualty insurance up to $29,000. However, we strongly recommend that you take out comprehensive travel insurance in your home country. Please note that this insurance will not apply if you only book hotels through this website (please consult your sales consultant for more information) .
Notice of complaint and claim:
If you encounter any problems in using our services and wish to lodge a complaint or claim, you must notify us in writing by e-mail, regular mail or fax within 12 days after the end of the trip. Any complaints or claims filed beyond this time limit will not be accepted.
File:
Your claim must be accompanied by relevant receipts and supporting evidence to prove that the loss or inconvenience you suffered was caused by our services. Such evidence may include but is not limited to:
1. Relevant service contracts or confirmations;
2. Receipts, invoices or other financial documents;
3. Photographs, video or audio files;
4. Relevant reports or certificates issued by third parties;
5. Any other documents that will help prove your claims.
Limitation of liability:
We do not accept any liability for any claims that you fail to file within 12 days after the end of your trip. This means that if your claim is filed 12 days after the end of your trip, we will not be able to process it.
Contact information:
Please submit your complaint or claim by e-mail: sales@sunrisetourchina.com
Phone: NO.8 NANHUAN ROAD GUILIN GUANGXI CHINA
Dear passengers, before you embark on Your Wonderful Journey, please take a moment to learn the following health and safety advice. We hope every passenger can enjoy a pleasant and healthy travel experience.
General Health Advice Health Declaration: Please Complete and submit the entry health declaration form to ensure that all information is accurate.
Vaccination: We recommend vaccination with World Health Organization approved vaccines, such as influenza vaccine. Depending on where you are traveling, you may also need to provide additional proof of vaccination.
Health check-up: For the sake of your health, we recommend that you have the necessary health check-up before departure according to your health condition.
Special Area Advice Xizang: All visitors to Xizang need to provide a doctor's certificate certifying that you are fit to travel, have a normal blood pressure and heart condition. This is because Xizang's extremely high altitude can have an impact on the health of some people.
Self-monitoring after entry: After arriving at the destination, please pay attention to their physical condition, if not adapted to the timely medical treatment.
Comply with local regulations: Please comply with local government regulations and recommendations on public health.
Travel Insurance: We strongly recommend travel insurance that includes emergency medical care and evacuation services.
Official guidelines: Be sure to check out the latest official guidelines and travel advice.
We encourage you to be fully aware of all applicable health requirements and to be prepared with all necessary documentation before you depart. Responsibility for any problems arising from non-compliance with the relevant regulations shall be borne by the passenger. We sincerely hope that every passenger can have an unforgettable and healthy travel experience!
www.sunrisetourchina.com as a travel service contract agent, only to provide participants with travel arrangements services. Travel services, such as transportation (including but not limited to airlines, trains, coach, private cars, cruises, etc.) , accommodation, sightseeing and other related services, are provided by third-party suppliers. www.sunrisetourchina.com does not own or operate these services directly and is therefore not responsible for the actions or omissions of third-party suppliers.
Participants should clearly understand that travel is not responsible for:
There are risks inherent in travel that may result in injury or property damage to participants. Access to timely medical care may be difficult in remote areas. Participants should take these risks on their own and consider purchasing appropriate insurance. Travel offers travel information and services from a selection of quality hotels, air ticket agents and travel companies. While we do our best to ensure sourcing circumstances, we are not responsible for any errors, omissions or inaccuracies in the information provided by third parties. Travel shall not be liable for property damage caused by customers' failure to comply with customs regulations or personal negligence. In addition, wwww.sunrisetourchina.com travel reserves the right to modify or revoke any terms and conditions at any time without prior notice. Travel has the right to change hotels, flights, trains or cruises, change itineraries or cancel trips before departure. If the trip is cancelled, wwww.sunrisetourchina.com travel will refund the full amount of money collected to the customer. Some activities in the package tour may have certain risks, such as boarding, disembarking, mountain climbing and so on. Although we will provide the necessary help and advice, the participants still have to bear all the risks of the activity. Travel and its staff and agents take necessary precautions in the performance of their duties. Travel and its employees and agents are not responsible for any actions or incidents as long as the employees and agents take appropriate precautions in the execution of their tasks. All of the above provisions are intended to protect wwww.sunrisetourchina.com travel from unforeseen events and to ensure that the rights and interests of travelers are reasonably protected.
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